ALL CV’s must have a photo
Process all reservation requests from customers.
Provide clerical support to the reservation staff.
Change or cancel reservations at the request of customers.
Answer and respond to customers on reservation inquiries.
Receive reservation orders through phone, fax or email.
Provide reservation services to guests and visitors in a hotel setting.
Maintain and manage a log book for reservation activities.
Ensure fulfillment of needs and requirements of guests who obtained prior reservations.
Instruct and communicate to guests, visitors and customers on corporate policies and regulations.
Ensure comfort to guests and customers through reservation services.
Superior customer service skills required.
Experience in a data entry and dealing with the public is required.
Prior experience within the Hospitality or related industry preferred.
Preferably in their 20’s
High school diploma or equivalent required.
Desirables: Proficiency in Microsoft Word, Office, Outlook, Excel and LMS system knowledge. A working knowledge of the Sandton area would be beneficial.
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