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Permanent Clerk Customer Service
Vereeniging, Gauteng - South Africa

Permanent Clerk Customer Service Vereeniging, Gauteng - South Africa

Available: 3 yrs ago
Contact: Audrey Rudman

Account Name: Audrey Rudman
User Since: 15/02/16
Ads Published: 50
Ads Active: 42 (View ads)

Permanent Clerk Customer Service Vereeniging, Gauteng - South Africa


Clerk Customer Service (Retail)
To resolve enquiries from walk-in customers in a Retail Banking branch, issue account items and provide superior customer service to all customers
Key Responsibilities
• Determine customer needs through interaction with client
• Attempt to resolve customer enquiries at the first point of contact
• Update demographics such as address changes, name changes
• Update standing order instructions based on information supplied by customers
• Utilise the pin pad system at the counter to assist customers in pin related queries
• Adhere to banks policies and procedures when processing client requests
• Co-ordinate calling file according to the laid down policy and procedure
• Co-ordinate card stock according to laid down procedures and manage the cheque book library
• Educate customers on the Banks procedures, security requirements
• Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action
• Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements
• Verify the customers identity according to procedures prior to proceeding with inquiry or transaction
• Identify potential fraudulent transactions and report to management
• Adhere to legislation and regulatory requirements as applicable of CASA, FICA, National Credit Act (NCA)
• Identity documentation, refer issue to supervisor or line manager to take decision on whether to proceed with the customers request
• Reconcile physical stock including but not limit to ATM Card, cheque books, credit card in line with the Bank’s operating procedures
• Working with people
• Adhering to principles and values
• Planning and organising
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressure and setbacks
Minimum Requirements
• Grade 12 with commercial subjects or equivalent NQF level 4 qualification or higher
• One (1) year customer facing experience
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record
Preferred Requirements
• One (1) year customer service experience within Retail Environment

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