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Johannesburg, Gauteng - South Africa

Contract CALLCENTRE AGENTS NEEDED Johannesburg, Gauteng - South Africa

Available: 2 yrs, 4 ms ago
Contact: valencia
Contact #2: hesron

Account Name: Render Outsource Services
User Since: 01 Aug 2018
Ads Published: 1
Ads Active: 1

Contract CALLCENTRE AGENTS NEEDED Johannesburg, Gauteng - South Africa


Qualifications and experience

  2 years working in Road side assistance - Essential
  Insurance Background
  Able to assist clients in Afrikaans(Advantageous)
  Competent in Microsoft Package
  Excellent knowledge of systems and products

Roles and Responsibilities

  Answer courteously inbound calls
  Provide customers with product and service information
  Dispatch team to provide services on time to clients
  Document all call information according to standard operating procedures
  Provide personalized customer service by responding to the needs of the clients
  Obtains client information by answering telephone calls and verifying information
  Attend to Ad Hock requests

Skills and Abilities

  Customer centric approach
  Proven customer support experience as a client service consultant
  Highly developed sense of integrity and commitment to customer satisfaction.
  Demonstrated passion for excellence with respect to treating and caring for customers.
  Should have the skill of versatility and ability to adapt to many situations regarding the customer
  Knowledge of customer service principles and practices
  Problem analysis and problem-solving approach
  Ability to communicate clearly and professionally, telephonically, verbally and in writing.
  Assertiveness combined with good judgment
  Able to work independently but still able to function as part of a team
  Ability to work shifts ( including public holidays , weekends and night shifts )

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