Stowe Holdings (Pty) Ltd. is an established IT Company looking to employ a motivated person who is keen to grow and develop within a Call Centre Environment in the IT / Fuel Industry. The individual is required to start immediately.
Job responsibilities include but not limited to:
•To provide a complete and informed response on first contact to all customers (single point of contact).
•To provide first-line support where possible to customers.
•To log and manage all calls, service requests and incidents from end-to-end, including
escalation to third parties, follow up and feedback to customers.
•To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
•To manage and evolve processes and provide management information when required.
•To compile and manage IT service-related documentation, administration and reporting where applicable.
•Detailed PC Hardware knowledge, including point-of-sale peripherals
•2 Years IT Diploma or equivalent
•Remote Support Experience
•Database skills – SQL/Firebird/Interbase
•Technical Service Desk experience
•Call Centre experience
•Sound literacy in English & Afrikaans
•Must be prepared to work standby duties including weekends and public holidays
Point-of-sale support experience
Fuel Industry Exposure and Knowledge
Send your CV to: firstname.lastname@example.org
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