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Permanent Technical Service Desk Technician
Plattekloof, Western Cape - South Africa

Permanent Technical Service Desk Technician Plattekloof, Western Cape - South Africa

Available: 2 yrs, 8 ms ago
Contact: Meegan Manuel

Account Name: Meegan Manuel
User Since: 06 Aug 2015
Ads Published: 4
Ads Active: 2 (View ads)
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Permanent Technical Service Desk Technician Plattekloof, Western Cape - South Africa

Description

Stowe Holdings (Pty) Ltd. is an established IT Company looking to employ a motivated person who is keen to grow and develop within a Call Centre Environment in the IT / Fuel Industry. The individual is required to start immediately.

Job responsibilities include but not limited to:

•To provide a complete and informed response on first contact to all customers (single point of contact).
•To provide first-line support where possible to customers.
•To log and manage all calls, service requests and incidents from end-to-end, including
escalation to third parties, follow up and feedback to customers.
•To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
•To manage and evolve processes and provide management information when required.
•To compile and manage IT service-related documentation, administration and reporting where applicable.

Minimum Requirements:
•Detailed PC Hardware knowledge, including point-of-sale peripherals
•2 Years IT Diploma or equivalent
•Remote Support Experience
•Database skills – SQL/Firebird/Interbase
•Technical Service Desk experience
•Call Centre experience
•Well-spoken
•Reliable/Own transport
•Sound literacy in English & Afrikaans
•Must be prepared to work standby duties including weekends and public holidays

Advantageous Skills:
Point-of-sale support experience
Fuel Industry Exposure and Knowledge

Send your CV to: careers@stowe.co.za


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