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Permanent SOC Specialist
Centurion, Gauteng - South Africa

Permanent SOC Specialist Centurion, Gauteng - South Africa

Available: 3 yrs, 9 ms ago
Contact: tasneen amos

Account Name: Tasneen amos
User Since: 27/01/14
Ads Published: 23
Ads Active: 10 (View ads)
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Permanent SOC Specialist Centurion, Gauteng - South Africa

Description

Overview of the Role
 
Making outbound calls and receiving calls to assist Customers;
Provided core 2nd level technical support;
Resolve all Technical escalations for all mobile customers for all voice, data and messaging products;
Ensure Optimal Service availability;
Provide support and assistance to stores;
Assist with booking of  Device repair queries;
Update and report incident and problem Management Systems (CRM/IPACCMAN);
Ensure an end to end process is followed in terms of query resolution;
Innovating and proactively testing new Technologies with relevant stakeholders to generate insights on what works thus contributing to test & learn culture;
Provide core 2nd level Technical support to all Channel Partners;
Attending to issues logged through the mailbox, Social Media, IVR & Crm Queues.
 
 
Minimum Requirement
 
Matric
Degree/Diploma in Information Technology or Telecommunications 
At least 1 IT certification (Cisco/Blackberry/MCSE)
Experience in IT support or Telecoms support (Networks, Business support or customer service)
Experienced in outbound call handling activities
High level technical knowledge
Knowledge of telecommunications products and services e.g. LTE/3G, BIS or Iphone.

tasneen.amos(at)vcontractor.co.za


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