benefits: Medical Aid contribution, Shift allowance, Public Holidays gets paid double
Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
Provide prompt, efficient, detailed and customer-oriented.
Act as an advocate for our customer, reporting and acting on observed areas for improvement.
Assume responsibility for developing detailed knowledge about specific product lines and features.
Ensure internal reference pages are updated.
Ensure interactive website features are operational and surface all problematic issues for immediate correction.
Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions.
Develop expertise in Kindle product and related.
•Fluency in English and German, written and verbal communication.
•Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving.
•Effective communication skills and composure under pressure; clear and diplomatic writing skills.
•Flexibility/Availability to provide support on a shift model.
•Experience within a technical support role is advantageous.
• 1 year customer service/call center experience
• Must be available to start immediately!
• Must be punctual and willing to go the extra mile
• Credit & Criminal Clear
Previous experience in a technical support role.
Hours for your shift may vary between the hours of 06:00 am and 00:00 am. You may also be required to work one day on the weekend
If you not a South African Citizen Please attach a copy of your Work Permit,cv and passport
Send your details NOW! To: email@example.com
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