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Permanent CUSTOMER SERVICE AGENTS NEEDED
Rosebank-johannesburg, Gauteng - South Africa

Permanent CUSTOMER SERVICE AGENTS NEEDED Rosebank-johannesburg, Gauteng - South Africa

Available: 3 yrs, 5 ms ago
Contact: FRANS DUBE

Account Name: FRANS DUBE
User Since: 19/10/15
Ads Published: 2
Ads Active: 2 (View ads)
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Permanent CUSTOMER SERVICE AGENTS NEEDED Rosebank-johannesburg, Gauteng - South Africa

Description

About the role

We are looking for customer focused individuals to ensure the smooth delivery of our services. You will be dealing with large volumes of customer enquiries over the telephone, via email, SMS and chat as well as social media. You will deliver a high standard of customer service in a fast paced environment, as well as being flexible enough to support other service teams if needed.

Responsibilities include: 

  Handling a high volume of customer queries: mainly by telephone, email and SMS

  Adhering to departmental and organisational policy and procedures

  Delivering a high standard of customer service to both internal and external customers

  Using IT systems including Salesforce CRM to process information

  Assisting and supporting other Customer Service work streams when needed

  Keeping up to date with product knowledge

  Dealing with dissatisfied customers and escalating to management when appropriate

We are looking for outstanding individuals with the following qualities:

Skills

  Exceptional customer service skills

  Excellent written and verbal communication skills

  Ability to work in a team, and manage independent workload.

  Strong time management and organisational skills

  Ability to prioritise workloads and work to tight deadlines

  Ability to work to quality and quantity targets

  Attention to detail and accuracy

  Problem solving and resolution skill

Behaviours

  Enjoy talking to people, being helpful and doing all you can to provide a resolution to customer’s queries

  Ability to remain calm and assertive under pressure

  Enthusiasm for, and commitment to, the organisation’s mission and values with the ability to bring this to life when liaising with internal and external customers


Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work,

  This is a permanent role

  Salary: R7,500

  Requires some shift and weekend working (shifts may cover hours from 0900-1700 and weekends 0900-1400).

  On-call shifts to cover programme delivery times (with additional payment)

  Willingness to travel to our regional offices if required

  Please apply by sending your CV and a one A4 page covering letter to Frans Dube by 21th October.

  Interviews will take place week commencing 22th October

 

Only applicants who have the right to work in the SA or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

The client requests no contact from agencies or media sales.


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