Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Reporting to: Team Manager
Key Performance areas
To negotiate with arrears account customers to maximise debt recovery and profitability
Ensure that allocated collection target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of the PTP’s and the respective statuses to optimise collections
Working experience within an outbound debt collections environment / outbound sales environment
1 - 2 years Collections experience
2 years and above call centre experience would be advantageous
Credit and Criminal clear
Strong communication skills
Basic to intermediate computer skills – MS Office
Understanding / working knowledge of Excalibur operations is advantageous
High level of integrity
Strong work ethic
Able to work under pressure
Basic Salary PLUS Commission
Benefits* (at the full cost of the employer);
Medical Cover (after successful completion of probation period)
*These are dependant the country
NB: All applicants must note that upfront checks will be conducted before they are shortlisted and that their selection is subject to positive outcomes on these checks, which include criminal records, credit records and previous employment.
Kindly note that by submitting your job application you are giving us consent to conduct upfront checks and that you will be contacted subject to positive outcomes on these checks, which include criminal records, credit records and previous employment.
Only candidates who meet the minimum requirements of the role will be shortlisted for an interview.
If you do not receive a response within two weeks of after the closing date this position was advertised, please consider your application unsuccessful.
This appointment will be made in line with the Nimble Group Employment Equity Plan
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