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Permanent Team Leader Call Centre - North West
Brits, North West - South Africa

Permanent Team Leader Call Centre - North West Brits, North West - South Africa

Available: 3 ms ago
Contact: William Bongi

Account Name: William Bongi
User Since: 25/04/16
Ads Published: 25
Ads Active: 18 (View ads)
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Permanent Team Leader Call Centre - North West Brits, North West - South Africa

Description

Our client a leading financial services institution is searching for a Team Leader for their Call Centre

Duties and Responsibilities
Ensure agreed customer service standards are consistently met
Compile daily call centre reports
Ensure that manual call outcomes reports balance to system call reports on a daily basis
Monitor daily abandonment rates and service levels
Supervise the daytoday operation
Manage customer complaints as first point of resolution
Consistently monitor staff levels and liaise with management regarding any adjustments required
Actively participate in performance appraisals for call centre agents
Review and provide feedback to team of Quality Assurance assessments
Provide leadership guidance and support to the call centre agents
Assist in the management staff rosters to meet anticipated business requirements to the agreed standards

Requirements
Management and Leadership skills
Excellent customer service skills
Problem solving and analytical skills
Administration and organisation skills
Communication and interpersonal skills
Computer literacy skills &ndash Microsoft Office / Windows environment
Basic report writing skills
Ability to prioritise and control workload of a team
Ability to work as part of a team

Salary Market Related

To apply fax your complete resume, Curriculum Vitae (CV) to :
- 0867504884

If you have not been contacted within 14 days, please consider your application as unsuccessful.


Available: 3 ms ago
Contact: William Bongi

Account Name: William Bongi
User Since: 25/04/16
Ads Published: 25
Ads Active: 18 (View ads)
Email

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